Customer Success Manager

Full Time
North America
Posted 3 weeks ago

Simfoni Overview

Simfoni creates a competitive advantage for its customers through the deployment of advanced Spend Analytics, eSourcing, scenario-based award optimization, and Spend Automation. Our products are each ranked in the top 3 of their respective segment and collectively provide a unique suite solution that is unmatched by competitors. Our Artificial Intelligence technology has disrupted the traditional methods of performing spend analysis and eSourcing. This power and automation enable a full savings lifecycle for identifying, booking and tracking sourcing results. We are an entrepreneurial enterprise, which means that we think and act in a dynamic and agile fashion to respond quickly to opportunities and market demand. Simfoni is seeking an experienced and innovative Customer Success Manager to join our team.

Role Responsibilities

Ensure new customers are successfully deployed for all subscribed solutions.
Support timely customer QBR’s, to ensure customer satisfaction and contract renewals.
Ensure customer feedback is gathered effectively and actioned by the Operations team.
Uncover upsell and cross-sell opportunities and hand these off to Sales.


We employ high-performing individuals with strong interpersonal and communication skills. We are looking for individuals who are/ have:

• 2-3 years of Customer Success Experience in SaaS.
• Doman experience (spend visibility, analytics, and/or eSourcing.

Above all, we value aptitude and the willingness to learn.

Job Features

Job CategoryCustomer Support
Base LocationRemote role, based in North America. You may work from home but may be required to attend in-person team building events or visit client offices from time to time.
Service LineStrategic Spend Team
SpecialismCustomer Success
Reporting toDirector of Customer Success
Travel and working hoursWe operate with non-linear working hours to accommodate global time zones of clients and global Simfoni operations, but in line with the Company’s work-life balance objective the Company is committed to ensuring that employees achieve a reasonable balance. The role may require travel between regional Simfoni office locations.
Summary BenefitsCompetitive Salary

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