Position Summary:

The Senior Specialist in Global Support will play a critical role in providing high-level technical assistance, troubleshooting, and customer support across global teams. This position requires expertise in managing complex technical issues, collaborating with cross-functional teams, and delivering effective solutions to ensure the satisfaction of internal and external stakeholders. The Senior Specialist will also help drive process improvements, mentor junior team members, and maintain high standards for service excellence.

Key Responsibilities:

• Technical Support & Troubleshooting: Provide advanced technical support for global clients or internal teams, ensuring timely resolution of complex issues related to software or system functionality. • Incident Management: Oversee the handling of critical incidents, ensuring proper escalation, communication, and resolution while minimizing service disruptions and customer impact. • Global Collaboration: Work closely with teams from various regions and time zones to deliver seamless support, managing global projects, and sharing knowledge across international offices. • Process Improvement: Identify and implement strategies to improve support workflows, increase operational efficiency, and enhance service delivery. Work on creating and maintaining knowledge base articles and FAQs for internal and external users. • Escalation Point: Serve as a primary escalation point for unresolved or high-priority issues, ensuring that challenges are addressed promptly and effectively. • Mentorship & Training: Mentor junior support staff, providing guidance on best practices, troubleshooting techniques, and customer service skills. Conduct training sessions and develop resources for new team members. • Documentation & Reporting: Maintain detailed records of support cases, incidents, and solutions. Provide regular reports and metrics on team performance, customer satisfaction, and issue resolution trends. • Customer Relationship Management: Build strong relationships with clients and internal stakeholders, ensuring their needs are understood and met. Actively seek feedback to improve the support experience. • Product Knowledge: Stay up to date with new product releases, features, and system updates to effectively support users and anticipate potential challenges.

Soft Skills:

• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. • Problem-solving mindset, with the ability to think critically and adapt to changing environments. • Excellent organizational and time management skills, with the ability to handle multiple priorities and tasks effectively.

Language Skills:

• Proficiency in English is required. Additional language skills are a plus.

Work Environment:

• Ability to work in a global team environment with flexible hours to accommodate different time zones.

Simfoni Overview

Simfoni specializes in sourcing, procurement and supplier management software for indirect material spend.  Our solutions approach is grounded in the belief that results come through a combination of intelligent technology, domain expertise and a deep understanding of client business objectives and challenges.  Our technology is deployed for major customers in over 40 countries and across 240,000+ suppliers.

Role Responsibilities

We are looking for a dedicated and technically skilled Level 2 Support Professional to handle escalated application issues, provide in-depth troubleshooting, and work closely with Level 1 support, engineers, infrastructure team and other stakeholders. This role requires a strong understanding of IT systems, excellent problem-solving skills, and the ability to work in a fast-paced environment.

This role operates during Eastern Standard Time (EST) business hours.

• Key responsibilities include handling escalated technical issues from Level 1 support, identifying root causes through debugging, addressing configuration-related issues, monitoring system logs and scheduled tasks, and performing data insertions and updates as needed.
• Ensure timely resolution of issues within defined SLAs and escalate to Level 3/Engineering when necessary.
• Assist in deploying patches, updates, and system configurations.
• Train or guide Level-1 staff when necessary and help in root cause analysis for recurring incidents.
• Maintain documentation of standard operating procedures, configurations, and known issues.

Requirements

Qualifications & Experience:

• 2–4 years of experience in Application Support or a similar technical support role.
• Experience with cloud-based database environments (e.g., Postgres, Oracle, Azure SQL Database).
• Knowledge of scripting languages like Python.
• Exposure to DevOps tools and CI/CD pipelines.

Additional requirements and skills:

• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Above all, we value aptitude and the willingness to learn.

About Simfoni

Simfoni USA INC, a globally recognized spend analytics, spend automation, and procurement technology company is continuing to expand in the North American market. If you’re an experienced Enterprise Software Account Executive, with proven selling to mid-level and enterprise Executives, you may be a perfect fit to join our team. Working at Simfoni means you have the flexibility of a smaller organization but enjoy all of the benefits and perks of joining a larger organization. If this sounds like the right step in your career, please apply here with your resume. 

Main Duties as an Account Executive:

In this job role, your main responsibility is becoming a trusted advisor to prospects, helping them see the value of the Simfoni Spend Management platform. On any given workday, you may perform any or all of the following important tasks:

• You Target and prospect within an ICP prospect list of 30 to 50 accounts (1/3 of generated MRR should come from your own prospection, while the other part is expected to come from BDR and Marketing inbounds. You roll a very thorough sales process (no cornering) in order to deliver the best value. You are confident using Value Based Selling methodologies such as Gap Selling.
• You engage with Directors, VP's, and C-Suite buyers interested in gaining visibility and control over their procurement spend. You address their questions and overcome objections so that you achieve mutually beneficial results.
• You use work collaboratively with the Solution Consultant delivering best in class workshops (demo).
• You are bold, confident, and proactive in your communication with customers. You utilize various communication channels such as emailing, phone calls, in-person visits, and corresponding through online professional networks.
• You document all work in the CRM (SFDC) and coordinate resources across the company's go-to-market functions, so each customer’s experience is seamless, pleasant, and reaches desired outcomes.
• You take initiative, keep up with current industry trends, and seek additional trainings as you become a confident product and subject matter expert. You are a ‘business owner’ of your own territory.

 

Desired Skills & Experience:

You’re likely to succeed in this Account Executive role if:
• You can demonstrate consistent success in overachieving 1 to 2 M targets and selling 150 K ARR + SaaS deals.
• You have at least 10 or more years of experience in relevant areas such as business development, enterprise sales – especially in Tech SaaS. While having Procurement background is a plus, what matters more is being an A player, fast learner, used to sell high to C-suite and has great command of value based selling to enterprise accounts.
• You are aware of the SaaS solution evaluation processes and understand relevant financial drivers.

The Pay, Perks & Benefits Simfoni Offers:

We provide an attractive compensation package with a competitive base salary plus an unlimited incentive commission plan so you can focus on work and have a healthy work / life balance. Commissions are uncapped and include incentives for overachieving goals. Commissions are paid quarterly, in addition to base pay based on performance.
• We offer comprehensive plans like group medical, dental, and vision benefits.
• We pay a big portion of monthly benefit premiums, add money to your HSA account, and contribute to your financial security by matching 401k contributions.
• We provide paid on the job training and continuous development opportunities.
• We trust you to work at home (work remotely) and manage your daily workload.
• We provide career growth, promotions, and pay increases.
• We practice honest, open, and transparent communication with each other.
• We support ongoing education, mentoring, will send you to industry conferences and allow cross-training for high performers.
• You get to enjoy your job every single day at a results-driven and innovative company. Your work is valued here and everyone's achievements are celebrated and rewarded.

Overview

We are excited to offer the opportunity for Senior Buyers to join our BuyDesk operations. You will be part of a highly skilled team of sourcing and procurement professionals. Simfoni creates a competitive advantage for its clients through deployment of advanced SaaS based analytics and Spend Automation technology. Our disruptive delivery and commercial model allows organizations of any size to access leading technology, supplier discounts and on-demand procurement services that delivers breakthrough results. We are an entrepreneurial enterprise, which means that we think and act in a dynamic and agile fashion to respond quickly to opportunities and market demand. We are in rapid growth mode and are expanding our team and delivery capabilities across North America to support demand for our analytics and Spend Automation technology.

Role Definition:

• You will work with our customers to support their procurement needs operating under the supervision of a BuyDesk Operations Team Leader. The role includes frontline delivery where you will interact with customers to fulfil their procurement needs • You will work as part of our global network of BuyDesk Hubs to deliver strategy purchasing and higher value sourcing initiatives • At its core, this role involves managing purchase requisitions from requestors throughout our client organizations and then sourcing and negotiating the required goods and services at the best value from local and international supply markets • Strong negotiation skills, and/or the ability to improve on them, are required as you will be negotiating with suppliers daily. • You will have full access to Simfoni technology solutions including Spend Automation, Analytics and Sourceforce to analyze spend, assess user requirements and to manage the bid and quote management process for all types of purchases • Focus spend categories include: Facilities, MRO, IT Hardware and Consumables, Software, Telecoms, PPE, Cleaning & Janitorial Products, Packaging, Print, Workwear & Uniforms, Travel, Transportation Services, Parcels & Couriers. Expertise in these categories is not required. Key tasks include: • Sourcing bids for goods and services • Negotiating supply and commercial terms with suppliers • Sourcing bids from our supplier network and from the open market, managing quick-bids and supporting higher value sourcing events using our technology solutions • On-boarding preferred suppliers and content • Reporting of savings and service performance levels

Requirements:

• We employ high-performing individuals with analytical minds and strong interpersonal, communication, and negotiation skills • German speaking ability is a MUST • Team members are energetic self-starters who manage their time effectively and educate themselves while contributing to dramatic client performance improvement • Candidates will typically have a minimum of 3 years’ experience for Buyer positions with an understanding of sourcing and procurement processes, to include managing RFQs and RFPs Above all, we greatly value aptitude and the willingness to learn. Additional information and credentials: • Strong English business fluency (written and verbal) is a must • Capable of leading sourcing initiatives with minimal supervision • Team-oriented, supports other team members

About the Role:

We are seeking a highly skilled and experienced Senior Python Developer with a strong background in Django and React. As a Senior Developer, you will play a key role in designing, developing, and maintaining our web applications. You will work closely with cross-functional teams, including product managers, designers, and other developers, to build scalable and efficient applications that drive our business forward.

Key Responsibilities:

• Design, develop, and maintain robust and scalable web applications using Python, Django, and React. • Collaborate with front-end and back-end developers to integrate user-facing elements with server-side logic. • Write clean, maintainable, and well-documented code, adhering to best practices and coding standards. • Troubleshoot and resolve complex technical issues in a timely manner. • Optimize applications for maximum speed and scalability. • Participate in code reviews, provide constructive feedback, and mentor junior developers. • Work with product teams to translate requirements into technical specifications and implement them effectively. • Contribute to architecture and design decisions to improve the overall quality and performance of the applications. • Stay updated with the latest industry trends and technologies, and suggest improvements to enhance product development.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field. • 3+ years of professional experience in Python development. • Proven experience with Django, including Django REST Framework for building APIs. • Proficiency in front-end technologies, particularly React, HTML, CSS, and JavaScript. • Solid understanding of full-stack development, including database design and management (PostgreSQL). • Experience with version control systems, especially Github. • Familiarity with cloud platforms such as AWS, Azure • Strong problem-solving skills and attention to detail. • Excellent communication and teamwork skills. • Ability to work in an agile environment and adapt to changing requirements.

Preferred Skills:

• Experience with CI/CD pipelines and automated testing frameworks. • Familiarity with Docker, or other containerization tools. • Knowledge of other front-end frameworks/libraries. • Experience with data visualization tools or libraries.

Why Join Us?

• Opportunity to work on exciting and challenging projects. • Collaborative and innovative work environment. • Competitive salary and benefits package. • Professional growth and learning opportunities.

About Simfoni

Simfoni creates a competitive advantage for its customers through deployment of advanced SaaS analytics and spend automation technology. Our disruptive delivery model allows organizations of any size to access leading technology, pre-negotiated content and on-demand sourcing services that delivers breakthrough results. We are an entrepreneurial enterprise, which means that we think and act in a dynamic and agile fashion to respond quickly to opportunities and market demand. We are in rapid growth mode and are expanding our team capabilities across North America and wider regions to support customer demand for our spend automation solutions.

Role Definition / Key Responsibilities

The role is focused on leading sourcing and procurement activity across customer accounts and delivering against targeted cost optimization benefits. Primarily you will manage category workstreams and design and execute on category sourcing plans, leveraging Simfoni analytics and sourcing applications to identify and execute on opportunities to optimize spend and deliver bottom line benefits. The position offers a platform opportunity for fast-tracked growth and to expand your managerial responsibilities, which extends to account management responsibilities. In addition to leading sourcing and procurement services you will also work closely with our analytics and solutions teams to support implementation of our spend automation solutions and support development of online content. You are also expected to manage effective relationships with customer stakeholders and suppliers. Support for business development includes contributing to client proposals, work plans and budgets and presentations, as well as directing project delivery in conjunction with Simfoni’s project delivery teams.

Requirements:

Candidates will be experienced in sourcing operations having worked in sourcing and procurement line management roles and/or consultancy with a proven track record of delivering sourcing projects and securing demonstrable benefits with their previous organizations. Experience in project and / or account management delivery are also highly valued as account management responsibilities will evolve from this role. We employ high-performing individuals with analytical minds and strong interpersonal and communication skills. Candidates must be energetic self-starters who can manage their time effectively and can educate themselves while contributing to dramatic client performance improvement. Team and Client Management • Manage and prioritize workload • Stakeholder management, communications and reporting • Manage team performance Cost optimization • Analyze spend using analytics to identify opportunities to optimize spend • Manage tactical sourcing activity • Track and report benefits Sourcing • Manage the design and delivery of sourcing projects • Develop category sourcing plans • Develop sourcing strategies and plans using structured methods • Manage eRFX events Additional information and credentials: • Capable of leading project teams with minimal supervision • Identifies and develop new business or extension opportunities with clients • Contribute to practice growth and development to include development of thought leadership materials and client propositions • Experience in multiple industry sectors is desirable • Demonstrate progression into positions of greater responsibility • Team-oriented, supports other team members • Self-starter with strong problem solving and analytical skills

Key Skills:

• Strong in MS Excel and be able to produce presentations in PPT • Excellent commercial awareness and negotiation skills • Experience of electronic sourcing tools • Strong communication skills