Simfoni Overview
Simfoni creates a competitive advantage for its customers through deployment of advanced Spend Analytics, eSourcing, scenario-based award optimization, and Spend Automation. Our products are each ranked in the top 3 of their respective segments and collectively provide a unique suite solution that is unmatched by competitors. Our Artificial Intelligence technology has disrupted the traditional methods of performing spend analysis and eSourcing. This power and automation enable a full savings lifecycle for identifying, booking, and tracking sourcing results. We are an entrepreneurial enterprise, which means that we think and act in a dynamic and agile fashion to respond quickly to opportunities and market demand. We have recently closed our Series B funding to invest in growth for the US market. Simfoni is seeking an experienced and innovative Head of Product to join our team and help us build the next generation ML-powered product in the procurement technology industry. The role involves managing 4 Product Managers to ensure consistency and best practice deployment across all the Simfoni product suite.
Role Responsibilities
We are looking for a Customer Success Manager (CSM) with a strong background in spend analytics and procurement. The ideal candidate should have around 8-10 years of experience in spend analytics, procurement or supply chain, along with excellent communication and stakeholder management skills. This role involves driving customer satisfaction, retention, and growth by ensuring clients maximize the value of our analytics solutions.
• Act as the primary point of contact for clients, ensuring smooth onboarding, adoption, and continued engagement.
• Drive customer success strategies by understanding client needs and aligning our solutions to deliver measurable value.
• Partner with clients to analyse spend data, procurement trends, and supplier insights to help them make data-driven decisions.
• Work closely with internal teams (data, delivery, and product) to ensure timely resolution of customer queries and feature enhancements.
• Lead quarterly business reviews (QBRs) with clients, presenting key insights, ROI, and recommendations.
• Identify upsell and cross-sell opportunities to expand client usage and engagement.
• Monitor key customer health metrics and proactively address any risk of churn.
Requirements
We employ high-performing individuals with strong interpersonal and communication skills. We are looking for individuals who are/ have:
• 8-10 years of experience in spend analytics, procurement, supply chain, or related fields.
• Strong understanding of procurement processes, supplier management, and cost optimization.
• Hands-on experience with spend analytics tools, data visualization, and reporting.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work with data teams and delivery teams to ensure client success.
• Proven track record of driving customer retention, growth, and satisfaction.
• Experience in SaaS-based procurement analytics solutions is a plus.
Above all, we value aptitude and the willingness to learn.
About You:
• 8-10 years of experience in Spend Analytics
• Post graduate degree is an advantage
Job Features
| Job Category | Customer Support |
| Base Location | India based. You may work from home but may be required to be in a regional Simfoni office from time to time. |
| Service Line | Spend Analytics |
| Specialism | Spend Analytics |
| Reporting to | Senior Manager - Spend Analytics |
| Travel and working hours | We operate with non-linear working hours to accommodate global time zones of clients and global Simfoni operations, but in line with the Company’s work-life balance objective the Company is committed to ensuring that employees achieve a reasonable balance. The role may require travel between regional Simfoni office locations. |
| Summary Benefits | Competitive Salary |
